TERMS & CONDITIONS POLICY
These Terms and Conditions govern the use of KNSL Shipping Company’s website, booking system, and services.
By accessing or using our services, you agree to comply with these terms.
Booking & Payment
- All bookings must be completed with accurate information
- Full payment is required to confirm any booking
- KNSL reserves the right to reject or cancel incomplete bookings
Passenger Responsibilities
Passengers must:
- Arrive at the departure port at least 2 hours before departure
- Present valid identification
Follow safety instructions from KNSL staff
Cargo Responsibilities
Customers booking cargo must:
- Provide accurate cargo details (weight, volume in cubic meter, type)
- Ensure cargo is properly packaged
- Comply with all shipping regulations
KNSL is not responsible for damage due to poor packaging.
Prohibited Items
The following items are strictly prohibited:
- Hazardous materials
- Illegal goods
- Explosives or dangerous substances
KNSL reserves the right to refuse such cargo.
Liability
- KNSL is not liable for delays caused by weather, mechanical issues, or unforeseen events
- Liability for lost or damaged cargo is limited and subject to investigation
- Passengers travel at their own risk, subject to maritime safety standards
Changes to Schedule
KNSL may:
- Delay or reschedule voyages
- Change vessels when necessary
Customers will be notified where possible.
Refunds and Cancellations
All refunds and cancellations are subject to our Refund & Cancellation Policy.
Privacy
Use of our services is also governed by our Privacy Policy.
Intellectual Property
All website content, logos, and system designs belong to KNSL and may not be copied or used without permission.
Governing Law
These Terms shall be governed by the laws applicable in Kiribati.
Amendments
KNSL may update these Terms at any time. Continued use of the system indicates acceptance of the updated Terms.