REFUND & CANCELLATION POLICY

This Refund & Cancellation Policy outlines the terms under which KNSL provides refunds, cancellations, and changes for passenger tickets and cargo bookings.

By making a booking with KNSL, you agree to this policy.

Passenger Ticket Cancellation

  1. Cancellation by Customer
  • Cancellations made 72 hours or more before departure: Eligible for up to 75% refund
  • Cancellations made 48-72 hours before departure: Eligible for up to 50% refund
  • Cancellations made less than 48 hours before departure: No refund
  1. No-Show Policy

Passengers who fail to board without prior notice will not be eligible for a refund.

Rescheduling (Passenger Bookings)

  • Passengers may request to change travel dates at least 48 hours before departure
  • Changes are subject to:
    • Seat availability
    • Possible fare differences

Cargo Booking Cancellation

  1. Cancellation by Customer
  • Before cargo is loaded: Eligible for partial refund (up to 70%)
  • After cargo is loaded: No refund
  1. Incorrect Information

KNSL is not responsible for errors in cargo details provided by the customer. Corrections may incur additional charges.

Refund Processing

  • Refunds will be processed within 7–14 business days
  • Refunds will be issued using the original payment method, where possible
  • Service fees and transaction charges may be non-refundable

Cancellation by KNSL

KNSL reserves the right to cancel or reschedule voyages due to:

  • Weather conditions
  • Mechanical issues
  • Safety concerns
  • Government restrictions

In such cases, customers may choose:

  • Full refund, or
  • Rescheduling at no additional cost

Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Late arrival or missed boarding
  • Incorrect booking information provided by customer
  • Violation of KNSL policies

Special Cases

Exceptions may be considered for:

  • Medical emergencies (with proof)
  • Death of immediate family member

Such cases are reviewed individually by KNSL management.

Contact for Refunds

Please call 75126195 & 75126162 for any refund inquiries during working hours only

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