PRIVACY POLICY
KNSL is committed to protecting the privacy and personal information of our customers, passengers, and business partners. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, booking system, and related services.
By using our services, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Email address
- Phone number
- Gender (for individual bookings)
- Date of birth (for fare classification such as infant, student, adult)
- National ID or identification details
Booking Information
- Departure and destination ports
- Travel dates and voyage details
- Passenger category (infant, student, adult)
- Cargo details (type, size, weight, volume in cubic meter)
Business Information
- Company name
- Business registration details
- Contact person information
Payment Information
- Payment method details
- Transaction records
(Note: We do not store sensitive payment data such as full card numbers unless processed securely through a payment provider.)
How We Use Your Information
KNSL uses your information to:
- Process passenger and cargo bookings
- Generate tickets, receipts, invoices, and bills of lading
- Communicate booking confirmations and updates
- Provide customer support
- Improve our services and system performance
- Comply with legal and regulatory requirements
Sharing of Information
We do not sell or rent your personal information. We may share your data only in the following cases:
- With authorized KNSL staff for operational purposes
- With payment service providers to process transactions
- With government or regulatory authorities when required by law
- With partners involved in delivering shipping and logistics services
Data Security
We take appropriate technical and organizational measures to protect your information, including:
- Secure servers and databases
- Access control for authorized personnel only
- Encryption where applicable
However, no system is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your information only as long as necessary to:
- Fulfill booking and service obligations
- Maintain financial and legal records
- Resolve disputes
After this period, your data may be securely deleted or anonymized.
Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data (where legally allowed)
- Object to certain uses of your data
To exercise these rights, please contact us using the details below.
Cookies and Website Usage
Our website may use cookies or similar technologies to:
- Improve user experience
- Track system usage
- Enhance performance
You can control cookies through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. KNSL is not responsible for the privacy practices of those external sites.
Changes to This Policy
KNSL may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at 75126195 & 75126162 during working hours only.